Governance / L2 detail
Operating model and committees
Linked Level 3 activities
Level 3
Committee mapping (Risk, IT, Data, Responsible AI, etc)
Clarify which committees approve what for autonomous actions and cross-domain tool access, beyond standard GenAI oversight
Open Level 3 detail
Level 3
Expand AI committee remit to include oversight of agentic AI
Expand the existing AI/Responsible AI committee remit to include agentic AI and review membership to reflect deeper IT and operational involvement
Open Level 3 detail
Level 3
RACI and decision pathways for agent go-live
Define decision flows for go-live approvals, exception approvals, and incident decisions while preserving the ability to use ad hoc escalation when needed
Open Level 3 detail
Level 3
Business sponsorship and ownership
Shift ownership from “IT and data science innovation” to accountable business owners for agent outcomes and customer impact (with IT/data as delivery partners)
Open Level 3 detail
Level 3
Programme governance cadence (forums, packs, KPIs)
Add operational rhythms for agent fleets (observability, KRIs, incidents, drift, overrides, value metrics), not occasional reporting
Open Level 3 detail