People / L2 detail
Skills and capability building
Linked Level 3 activities
Level 3
Role-based training pathways
Expand beyond general GenAI literacy to include enterprise-wide baseline training (what an agent is, agentic workflows, autonomy tiers/red lines, high-risk criteria) plus role-specific oversight and build skills
Open Level 3 detail
Level 3
Practitioner tooling literacy (agents, prompts, evaluation)
Train builders/operators on agent frameworks, eval harnesses, monitoring, incident handling, and release discipline
Open Level 3 detail
Level 3
Risk, controls, and compliance literacy
Upskill teams on autonomy risk, policy-as-code, evidencing, boundary setting, and committee expectations
Open Level 3 detail
Level 3
Oversight training and certification (approvers/owners)
Certify owners/approvers on autonomy risks, controls, evidencing, and escalation expectations, beyond general awareness
Open Level 3 detail
Level 3
Communities of practice / guilds
Establish cross-domain guilds, expanding the remit of existing GenAI communities to include safe autonomy patterns and reuse
Open Level 3 detail
Level 3
Coaching and enablement support
Provide hands-on enablement via a central team (office hours, embedded sprint support, reference implementations, templates, playbooks) for teams moving from copilots to autonomous workflows
Open Level 3 detail