People / L2 detail
Roles and organisation design
People5 Level 3 activities
Linked Level 3 activities
Level 3
New roles (Agent product owner, AgentOps, AI stewards)
Create explicit ownership for agent lifecycle, tooling, and outcomes, beyond informal champion roles
Open Level 3 detail
Level 3
Role redefinition and job redesign
Redesign roles to include supervision, exception handling, escalation, and control operation, not just content review
Open Level 3 detail
Level 3
Hiring and workforce planning
Hire for agent engineering, evaluation, governance operations, and domain stewardship, not only data science
Open Level 3 detail
Level 3
Career paths and competency frameworks
Define progression and skills for builders/operators/owners, beyond generic AI tracks
Open Level 3 detail
Level 3
Operating model and organisational design for squads and platforms
Shift from isolated PoCs to product/platform teams operating agent fleets, with clear interfaces to oversight and operations
Open Level 3 detail