Process & tooling / L2 detail
Process standardisation
Process & tooling3 Level 3 activities
Linked Level 3 activities
Level 3
Process discovery, mapping, and documentation
Document and version critical processes (inputs, decisions, exceptions, controls, handoffs) that agents will execute or influence
Open Level 3 detail
Level 3
Standard operating procedures and playbooks
Create SOPs for operating with agents - human intervention points, exception handling, escalation, and day-to-day run patterns
Open Level 3 detail
Level 3
Process conformance and measurement
Use conformance checks (process mining/telemetry, exception rates, control-point adherence) to ensure reality matches documented process
Open Level 3 detail