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COO Level 3 activities
22 matching Level 3 activities
| Level 3 name | Change required - short description | Recommended C-suite owner | Recommended operational owner | Parent Level 2 | Parent Level 1 | T-shirt size |
|---|---|---|---|---|---|---|
| Escalation paths (update existing) | Add boundary-violation and tool-misuse escalations | COO | Operational Risk Lead (Escalation Integration) | Accountability | Governance | XS |
| Enhanced agent observability requirements (incl drift triggers) | Monitor autonomy patterns, overrides and drift | COO (with CRO) | AI/Agent Observability Lead (Ops) | Controls | Governance | M |
| Fallback mechanisms | Test governed fallback and degrade modes | COO | AI/Agent Operations Lead (Runbooks and Safe Modes) | Controls | Governance | M |
| Business sponsorship and ownership | Assign business ownership for agent outcomes | COO | Business Product Owner Network / Process Owners | Operating model and committees | Governance | XS |
| Programme governance cadence (forums, packs, KPIs) | Establish operating cadence for agent governance | COO | Programme Director (Agentic AI) / PMO Lead | Operating model and committees | Governance | S |
| Scenario stress-testing | Stress-test end-to-end autonomous workflows | COO (with CRO) | AI Resilience Testing Lead / Red Team Lead | Risk management | Governance | M |
| Adoption measurement and reinforcement | Measure adoption through workflow outcomes | COO | Change Adoption Analytics Lead | Culture and change management | People | S |
| Communications and narrative | Explain autonomy, boundaries and benefits clearly | COO | Internal Comms Lead (with AI Programme Director) | Culture and change management | People | S |
| New roles (Agent product owner, AgentOps, AI stewards) | Create explicit roles for agent lifecycle ownership | COO | Operating Model Lead (AI/Agent Ops) | Roles and organisation design | People | S |
| Operating model and organisational design for squads and platforms | Organise squads and platforms for agent fleets | COO | Target Operating Model Lead (AI) | Roles and organisation design | People | M |
| Feedback collection, triage, and change implementation | Create managed loop for feedback and fixes | COO | Product Operations Lead (Agent Services) | Continuous improvement | Process & tooling | S |
| Process metrics and maturity tracking | Track control, adoption and outcome maturity | COO | Operational Excellence Lead (with AI Governance input) | Continuous improvement | Process & tooling | S |
| Post-incident review and remediation workflow | Run PIRs on autonomy and control failures | COO | Operational Risk / Incident Review Lead | Lifecycle management | Process & tooling | S |
| Operational monitoring (uptime, latency, cost) | Monitor agent workload, latency, cost and dependencies | COO | SRE Lead / Operations Observability Lead | Monitoring and observability | Process & tooling | M |
| Outcome monitoring and role-based reporting | Report outcomes, quality and business impact | COO | Business Performance Analytics Lead (with AI Ops) | Monitoring and observability | Process & tooling | M |
| Process conformance and measurement | Check process conformance against real operations | COO | Process Mining / Conformance Lead | Process standardisation | Process & tooling | M |
| Process discovery, mapping, and documentation | Document processes, controls and exceptions | COO | Business Process Management (BPM) Lead | Process standardisation | Process & tooling | M |
| Standard operating procedures and playbooks | Create playbooks for agent operations | COO | Operations Excellence / Runbook Owner | Process standardisation | Process & tooling | M |
| Fallback and safe-state design | Design safe states and manual overrides | COO (with CIO) | SRE Lead for AI/Agent Services | Architecture | Technology | M |
| Scalability and resilience engineering | Engineer resilient always-on agent services | COO (with CIO) | Head of Site Reliability Engineering (SRE) | Infrastructure | Technology | L |
| Incident response and crisis playbooks | Add agent-specific incident response playbooks | CISO (with COO) | Security Operations Lead + AI Incident Response Lead | Risk management | Governance | S |
| Behaviour monitoring (actions, tool use) | Track tool calls, overrides and failures | CRO (with COO) | AI/Agent Monitoring Product Owner | Monitoring and observability | Process & tooling | M |