Culture and change management
Change champions / influencer network
Use trusted influencers to normalise new autonomous workflows, not only executive comms
Open Level 3 detailL1 detail
People
3 Level 2 areas15 Level 3 activities
Linked Level 2 areas
Level 2
Skills and capability building
Improve safe adoption and raise quality of build and oversight across the organisation
Open Level 2 detail
Level 2
Roles and organisation design
Create sustainable ownership and capacity to design, run, and govern agent fleets as production services
Open Level 2 detail
Level 2
Culture and change management
Embed new ways of working with agents and reduce unsafe behaviours or shadow deployment
Open Level 2 detail
Linked Level 3 activities
S
Roles and organisation design
New roles (Agent product owner, AgentOps, AI stewards)
Create explicit ownership for agent lifecycle, tooling, and outcomes, beyond informal champion roles
Open Level 3 detailSkills and capability building
Role-based training pathways
Expand beyond general GenAI literacy to include enterprise-wide baseline training (what an agent is, agentic workflows, autonomy tiers/red lines, high-risk criteria) plus role-specific oversight and build skills
Open Level 3 detailCulture and change management
Communications and narrative
Communicate what is changing beyond GenAI - autonomy boundaries, safety nets, operating model changes, and measurable benefits - in balanced, practical terms
Open Level 3 detailSkills and capability building
Practitioner tooling literacy (agents, prompts, evaluation)
Train builders/operators on agent frameworks, eval harnesses, monitoring, incident handling, and release discipline
Open Level 3 detailRoles and organisation design
Role redefinition and job redesign
Redesign roles to include supervision, exception handling, escalation, and control operation, not just content review
Open Level 3 detailRoles and organisation design
Hiring and workforce planning
Hire for agent engineering, evaluation, governance operations, and domain stewardship, not only data science
Open Level 3 detailCulture and change management
Incentives and performance alignment
Align incentives to safe autonomy, measurable outcomes, and responsible escalation
Open Level 3 detailSkills and capability building
Risk, controls, and compliance literacy
Upskill teams on autonomy risk, policy-as-code, evidencing, boundary setting, and committee expectations
Open Level 3 detailCulture and change management
Adoption measurement and reinforcement
Measure adoption via workflow outcomes, override patterns, and process conformance, not only tool usage
Open Level 3 detailRoles and organisation design
Career paths and competency frameworks
Define progression and skills for builders/operators/owners, beyond generic AI tracks
Open Level 3 detailSkills and capability building
Oversight training and certification (approvers/owners)
Certify owners/approvers on autonomy risks, controls, evidencing, and escalation expectations, beyond general awareness
Open Level 3 detailSkills and capability building
Communities of practice / guilds
Establish cross-domain guilds, expanding the remit of existing GenAI communities to include safe autonomy patterns and reuse
Open Level 3 detailRoles and organisation design
Operating model and organisational design for squads and platforms
Shift from isolated PoCs to product/platform teams operating agent fleets, with clear interfaces to oversight and operations
Open Level 3 detailSkills and capability building
Coaching and enablement support
Provide hands-on enablement via a central team (office hours, embedded sprint support, reference implementations, templates, playbooks) for teams moving from copilots to autonomous workflows
Open Level 3 detail